FAQ

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Our primary expertise is in crafting the essential documents needed for your job application, including a resume/CV, cover letter, and references page. Furthermore, we will optimize or create your LinkedIn profile, a crucial component of your job application.

Presently, we provide three service packages: Essential, Plus, and Best Value.

The Essential Package entails the creation of a new resume/CV and cover letter.

The Plus Package includes everything offered in the Essential Package, along with the addition of a separate references page, should it be requested by the recruiter.

The Best Value Package includes all the features of the Essential and Plus Packages, which comprise a resume/CV, a cover letter, and a references page, along with the optimization or creation of your LinkedIn profile.

To view the current pricing for each of our service packages, please visit our Services page at https://resumebypros.com/services.

To place an order, simply click the “Order Now” button associated with your chosen service package. This will direct you to the Stripe payment page, where you can proceed with your payment.

After successfully placing your order and making the payment, please provide us with your initial information by filling out our online form at https://resumebypros.com/submit-information.

Upon reviewing the information you’ve submitted, we will promptly send you emails containing instructions for any additional details we may require, along with an overview of the next steps in the process.

Once we have gathered all the necessary information, we will proceed to create your documents and ensure their delivery within the mutually agreed-upon deadline.

We require, among other things, your contact information, work history, and educational background. To understand precisely what information we need to initiate the document creation process, please review our online form.

We deliver the documents via email to the email address provided to Stripe or PayPal. By default, the documents are sent in Adobe PDF (.pdf) format. However, there’s the option to receive them as MS Word documents (.docx) or plain text (.txt) files, if preferred.

In the event that you find our final product unsatisfactory for any reason, rest assured that we offer a complete refund guarantee. Your satisfaction is our utmost priority, and we stand by the quality of our services.

You have the option to request a full refund by canceling the order within 30 days from the date of placing the order.

Under normal circumstances, you can expect your documents to be delivered within 2 – 3 days. Nevertheless, we maintain an official 7-day delivery window to accommodate unforeseen spikes in order volume.

Please take into consideration that unforeseen events or outages might lead to delays. If such a situation arises, we will promptly inform you and consistently provide updates on the revised expected delivery timeline. Should you prefer not to wait, you have the option to request a full refund.

At present, we do not offer expedited service for an additional fee, should that be your inquiry. However, kindly get in touch with us regarding your request before finalizing your order. We will investigate the feasibility of delivering your documents by the designated deadline and provide you with prompt feedback.

We apologize, but we are unable to share the exact documents produced for our clients due to their confidential nature.

Please visit Zety.com to explore a range of resume/CV and cover letter templates and examples. We collaborate with Zety.com to create your documents, and the examples you come across on their website will provide a clear indication of the quality and style that our work will embody.

You’re absolutely correct to pose this question given that we are a relatively new presence on the internet!

We’ve made a deliberate choice to process payments through Stripe’s official website. Stripe is globally recognized and renowned as a trustworthy payment processing company. In terms of security, it doesn’t get any better than Stripe.

Should we fail to deliver on our promises and provide a timely refund, you have the option to file a direct complaint with Stripe for a refund. However, we are committed to ensuring that such a situation never arises. Our mission is to be your lifelong partner, assisting both you and your loved ones in creating outstanding job applications and helping you secure the job you desire.

You can reach out to us through our contact form or by sending an email to info@resumebypros.com.